We want return terms to be clear before checkout opens.
Our final return window, return address, and item-specific eligibility will be published before MU Elegance begins accepting public orders.
Some products may be fulfilled by different partners, so return eligibility can vary by item. The return terms displayed by MU Elegance at the time of purchase will apply to your order.
For hygiene, personalization, final-sale, or other product-specific reasons, certain items may be excluded from returns. Any exclusion will be clearly disclosed before purchase.
If an item arrives damaged or incorrect, contact us promptly with your order number and clear photos so we can review the issue.
Approved refunds are sent back through the original payment method. Processing time after approval can vary by payment provider and bank.
Questions can be sent to muelegancestore@gmail.com.